Howdy partners! At Boot Rover, we’re committed to getting your handcrafted western boots and leather goods to you with the same care a cowboy shows his trusty steed. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
Order Processing Time
We take 1-2 business days to process your order before shipping. During peak seasons, please allow for additional processing time.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)
Note: We ship worldwide except to some Asian countries and remote regions. International customers may be responsible for customs fees.
Our Return Promise
Just like breaking in a new pair of boots, we want you to have time to make sure your purchase is perfect for you. We accept returns and exchanges within 15 days of delivery for most items in their original, unworn condition with all tags attached.
Items That Can’t Be Returned
For hygiene and safety reasons, we cannot accept returns on:
- All boot care products (including items from our BOOT CARE menu)
- Dopp Kits (personal grooming bags)
- Any items that show signs of wear or have been used
How to Return or Exchange an Item
Step 1: Submit Your Return Request
Within 15 days of receiving your order, email us at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Boot Rover Team,
I’d like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return: [Fit, Quality, Wrong Item, etc.] – Preferred Resolution: [Refund, Exchange for Size ___, Store Credit]
Please let me know the next steps.
Best regards,
[Your Full Name] [Your Order Number] [Your Contact Email]
Step 2: Wait for Our Response
Our customer service team will respond within 2 business days with:
- Return authorization (if approved)
- Shipping instructions
- Exchange options (if applicable)
Step 3: Ship Your Return
Once approved, pack your item securely in its original packaging with all tags attached. Include the original packing slip or a copy of your order confirmation.
Ship to:
Boot Rover Returns
3463 Grim Avenue
San Diego, US 92117
Note: Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item or defective product). We recommend using a trackable shipping service.
Refund Process
Once we receive and inspect your return:
- Timing: Refunds are processed within 5-7 business days after we receive your return.
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
For size exchanges on boots or apparel:
- Follow the return process above, indicating you want an exchange
- We’ll ship your replacement item once we receive your return
- If the new size isn’t available, we’ll issue a refund or store credit
International Returns
For customers outside the U.S. (excluding some Asian countries and remote regions):
- You’re responsible for return shipping costs and any customs fees
- Refunds will be in USD and may be subject to exchange rate fluctuations
- Allow extra time for international shipping and processing
Damaged or Defective Items
If your boots or leather goods arrive damaged or defective:
- Contact us immediately at [email protected] with photos of the issue
- We’ll arrange a free return shipping label if needed
- Choose between a replacement (if available) or full refund
We take pride in our craftsmanship, and if something isn’t up to our standards, we’ll make it right faster than you can say “yeehaw!”
Questions?
Our customer service team is ready to help with any return or exchange questions. Reach us at:
Email: [email protected]
Happy trails,
The Boot Rover Team