Term and Conditions

Howdy partners! These Terms and Conditions (“Terms”) outline the rules for using our website and purchasing our handcrafted western boots and leather goods. By accessing bootrover.com, you agree to these Terms. Please read them carefully before making a purchase.

1. About Boot Rover

Boot Rover Sales Store (“we,” “us,” or “our”) operates the website bootrover.com, specializing in premium western boots, apparel, and leather accessories. Our products are crafted with the care a cowboy shows his trusty steed.

Company Address: 3463 Grim Avenue, San Diego, US 92117

Contact: Email us at [email protected] for any questions.

2. User Responsibilities

2.1 Account Creation

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized account activity

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or copy site content
• Misrepresent your identity or provide false information
• Resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We take pride in accurately representing our:

• Handcrafted western boots (Cowboy Boots, Chelsea Boots, etc.)
• Premium leather goods (Belts, Bags + Travel accessories, Briefcases)
• Specialty boot care products

While we strive for accuracy, slight variations in color or texture may occur due to the natural characteristics of leather.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• All boot care products (from our BOOT CARE menu)
• Dopp Kits (personal grooming bags)
• Any items showing signs of wear or use

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days. During peak seasons, additional processing time may be required.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to material costs or market conditions.

5. Shipping Policy

5.1 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

5.2 Shipping Areas

We ship worldwide except to some Asian countries and remote regions. International customers may be responsible for customs fees.

5.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, contact us within 30 days of shipment for assistance.

6. Returns and Refunds

6.1 Return Policy

We accept returns and exchanges within 15 days of delivery for most items in original, unworn condition with all tags attached.

6.2 Return Process

1. Email [email protected] within 15 days with your return request
2. Wait for our approval and instructions (within 2 business days)
3. Ship the item to: Boot Rover Returns, 3463 Grim Avenue, San Diego, US 92117

6.3 Refund Details

• Refunds processed within 5-7 business days after we receive your return
• Original shipping fees are non-refundable unless the return is due to our error
• International returns may be subject to exchange rate fluctuations

7. Intellectual Property

All content on bootrover.com, including logos, designs, and product images, is our property or used with permission. You may not use our intellectual property without written consent.

8. Liability Limitations

8.1 Product Use

Boot Rover is not liable for any injury or damage resulting from:

• Improper use of our products
• Failure to follow product care instructions
• Modifications made to products after purchase

8.2 Website Availability

We strive to keep bootrover.com available but are not liable for temporary outages due to maintenance or circumstances beyond our control.

9. Dispute Resolution

Any disputes will be resolved through good faith negotiations. If unresolved, disputes shall be settled in the courts of San Diego County, California.

10. Changes to These Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.